Frequently Asked Questions
Everything you need to know about your custom jewelry journey.
How long does the custom design process take?
Typically, custom rings take 4 to 6 weeks from the initial design consultation to final delivery. This allows our artisans to ensure every detail meets our high standards of craftsmanship.
What materials do you use for your rings?
We specialize in high-quality materials including 14k and 18k solid gold (yellow, white, and rose), platinum, and ethically sourced diamonds and gemstones.
Do you offer international shipping?
Yes, we ship worldwide via secure, insured couriers. Please note that international orders may be subject to local customs duties and taxes upon arrival.
Can I resize my ring if it doesn't fit perfectly?
We offer one complimentary resizing for most custom rings within 60 days of purchase. Please note that certain eternity bands or intricate settings may not be eligible for resizing.
What is your return policy for custom jewelry?
Because each custom piece is handcrafted to your specific requirements, custom orders are non-refundable. However, we offer a lifetime warranty against manufacturing defects to ensure your satisfaction.
How do I determine my correct ring size?
We recommend visiting a local jeweler to be measured professionally, or you can request a complimentary physical ring sizer through our website before placing your order.